Specialist, Customs Operations

Location:

Montreal, Quebec, CA, H4N 2B3

About the ALDO Group

Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit www.aldogroup.com.

Enjoy meaningful recognition, flexible work options, great on‑site perks, generous discounts, and the pride of being part of a brand that leads with people, the planet, and its partners at heart.

Overview

Reporting directly to the Manager, Customs Compliance & Operations, the Customs Operations Specialist will support both U.S. and Canadian customs operations. The successful candidate will initially focus primarily on U.S. customs activities for approximately nine months before transitioning to primary ownership of Canadian customs operations while continuing to provide U.S. support during vacations and peak periods.

Responsibilities

Monitor and troubleshoot day-to-day customs operations with customs brokers, carriers and internal stakeholders.
Report on broker performance and recommend operational improvements.
Prepare and maintain customs databases shared with customs brokers.
Maintain customs records and document retention archives in accordance with regulatory requirements.
Manage U.S. post-entry adjustments, protests, reconciliations, and C.A. CAD Adjustments claims and refunds.
Investigate and resolve duty variances with Finance teams.
Ensure imported purchase orders are declared to CBSA or CBP and audit customs accounting records.
Prepare, submit and follow up on duty recovery claims and customs adjustments.
Manage custom-related payments, broker invoices, carrier invoices and penalties.
Develop, analyze and publish broker KPI reporting.
Identify and implement process improvement opportunities.
Provide backup support across both Canadian and U.S. customs operations.
Coordinate cross-border shipments and customs documentation.
Support drawback programs through preparation of import and export data.

Requirements

College diploma or bachelor’s degree in supply chain, International Trade, Customs or related field is an asset.
Minimum 3 years of relevant customs experience.
CCS (Certified Customs Specialist) certification is an asset.
Knowledge of Canadian and U.S. customs regulations, tariff classification and customs documentation including CAD/CARM accounting records and CBP 7501 entries.
Excellent knowledge of Microsoft Office, Microsoft Excel (Medium as a must, advanced an asset), Word, PowerPoint 
Strong verbal and written communication skills
Strong analytical, organizational and problem-solving skills.
Ability to work independently and manage competing priorities in a fast-paced environment.

During the first 9 months, the successful candidate will primarily support U.S. customs operations and compliance activities. Following this onboarding and transition period, the role will assume primary ownership of Canadian customs operations while continuing to provide backup support for U.S. activities during peak periods and team absences.

Building a culture of belonging

We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.

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